Return Policy



We understand that online ordering can be difficult and at times merchandise needs to be returned for either a refund or an exchange. Please read through our Return/Exchange Policy before starting the return process. If you have any questions, please contact our Customer Service Center.

  • All items MUST be returned in new condition. Please do not use anything if you are planning on returning it. Do not wear jackets, helmets or gloves out for a ride, or mount and use parts before you initiate a return. We will not be able to accept them for a refund.
  • All returned items are inspected. Used and/or damaged items may be returned to the customer unless prior authorization was approved.
  • Please note that we do not refund any shipping fees, duties, taxes or brokerage fees for any orders.
  • All Shipping fees for returned or exchanged items are the customer’s responsibility unless otherwise arranged with our Customer Service Center.


If you need to return or exchange all or part of your order, please contact our Customer Service Center:

  • Call us: 1-906-420-8009 (Hours: 9am-5pm M-F EST).
  • Email us:
  • You must be issued a Return Merchandise Authorization (RMA) number to return or exchange your order.
  • All returns must be sent in their original package, include all tags, information booklets, instructions, stickers, hangers, etc . . . Please make sure all helmets are returned with visor clings, booklets, attached tags and protective storage bag.
  • Return freight must be prepaid and insured.
  • Please include a copy of your invoice.
  • Pack your return merchandise securely to prevent any damage in transit.
  • Please include the RMA# on the outside of your package for faster processing.
  • Please send all returns to:

    Attn: Returns RMA# - - - -
    501 Stephenson Ave
    Escanaba, MI 49829


  • Customers will be responsible for all return shipping charges unless prior authorization is obtained and a prepaid label was sent.
  • All return shipments must be prepaid. We do not accept any returns C.O.D. Any packages shipped C.O.D. will be rejected upon delivery and will be returned to the sender.
  • We do not have any carrier requirements for returning merchandise, however, we suggest that you use a carrier that incorporates tracking and/or insurance services. If we do not receive the merchandise, we cannot refund or exchange it.


  • All refunds will be processed after the returned merchandise is received.
  • Refunds will be issued back to the original method of payment. Please note that we can not apply refunds to pre-paid Visa or Mastercard gift cards.
  • If you are aware that your card has expired, please notify our Customer Service Center before you begin the return process so we can get you refunded as quickly as possible.
  • If a refund is attempted on an expired credit card or a pre-paid gift card, we will attempt to contact you for updated information.
  • All exchange merchandise will be sent out after the returned merchandise is received and shipping charges for the exchange are paid in full.